Prescriptions

Step 1: UK Registered Practitioner

Was your prescription prescribed by a UK registered practitioner?

Sorry, we are unable to supply medication.

Unfortunately we are unable to supply prescription medication for prescriptions prescribed by non-UK registered practitioners.

Step 2: Prescription Type

Is you prescription NHS or Private?

Step 3: Restricted Medicines

Some medications are restricted, as they require a chilled delivery service or it is a controlled drug. Please check the list below, does your prescription contain any of the listed medications?

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Step 3: Restricted Medicines

Some medications are restricted, as they require a chilled delivery service or it is a controlled drug. Please check the list below, does your prescription contain any of the listed medications?

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Sorry, we are unable to supply medication.

If the prescription contains the name of a medication listed as a restricted medication then we cannot supply the prescription with the item on it. These items can only be supplied through our pharmacy stores.

Step 4: NHS Prescription Charge Exemption

Are you exempt from NHS prescription charges?

Please check the list below to see if you are exempt from NHS prescription charges and select the appropriate option. You may be required to provide proof of your exemption.

Step 4: Get a Price Quote

You can review the prices of our most popular
lines online by clicking here:

PRIVATE PRESCRIPTION PRICES

Alternatively, if your medication is not listed, please fill out the form below to request a price quote via email from our pharmacist.

* Required Field

Forename *

Surname *

Email Address *

Home Address *




Postcode *

Contact Telephone *

Prescription Details *

	Medication Description	Strength	Unit	Qty
eg.	Asprin	200mg	Caplets	30
*1
2
3
4
5

Extra Information

Declaration *
I declare that this prescription was issued by UK registered prescriber.

Step 5: Working out the cost of your prescription

The current NHS fee is £7.10 per item. For multiple item prescriptions please multiply the fee (£7.10) by the number of items on the prescription.

Enter the total cost on the reverse of the prescription (part 2). Then sign and date in part 3 on the reverse of the prescription where indicated.

Please note: The NHS charge some medicines at 2 or more fees per item and some are always free. If you are unsure, please click to check the list of medicines that do not attract the normal charge.

Enter the total cost on the reverse of the prescription (part 2). Then sign and date in part 3 on the reverse of the prescription where indicated.

Step 5: NHS Prescription Charge Exemption Requirements

The patient is under 16 years of age

No further proof required if age or date of birth is printed on the front of the prescription. If your date of birth is not present on the prescription then we require one of the following: photocopy of passport, birth certificate, student id card (with date-of-birth displayed) or NHS medical card.

In part one on the reverse of the prescription please tick option A.

In part three on the reverse of the prescription please sign and date the prescription either as the patient or as the patient’s representative.

Step 5: NHS Prescription Charge Exemption Requirements

The patient is 16, 17 or 18 and in full-time education

Please provide a headed letter from the school or college, or documents showing payment of child benefit or family tax credit.

In part one on the reverse of the prescription please tick option B.

In part three on the reverse of the prescription please sign and date the prescription either as the patient or as the patient’s representative.

Step 5: NHS Prescription Charge Exemption Requirements

The prescription is for a patient aged 60 years of age or over

No further proof required if age or date of birth is printed on the front of the prescription. If your date of birth is not displayed on the front of the prescription please provide a photocopy of passport, birth certificate or NHS medical card.

In part one on the reverse of the prescription please tick option C.

In part three on the reverse of the prescription please sign and date the prescription either as the patient or as the patient’s representative.

Step 5: NHS Prescription Charge Exemption Requirements

The prescription is for a patient who has a valid maternity exemption certificate

We require a maternity exemption certificate or an NHS maternity exemption card. Please provide a photocopy of your NHS maternity exemption card or a completed FP92 or FP96 form.

In part one on the reverse of the prescription please tick option D.

In part three on the reverse of the prescription please sign and date the prescription either as the patient or as the patient’s representative.

Step 5: NHS Prescription Charge Exemption Requirements

The prescription is for a patient who has a valid medical exemption certificate

Please provide a photocopy of your NHS Prescription Charge Exemption card or a completed FP92 or FP96 form.

In part one on the reverse of the prescription please tick option E.

In part three on the reverse of the prescription please sign and date the prescription either as the patient or as the patient’s representative.

Step 5: NHS Prescription Charge Exemption Requirements

The prescription is for a patient who has a valid prescription pre-payment certificate

Please provide a photocopy of your NHS prescription prepayment card or a completed FP95 form.

In part one on the reverse of the prescription please tick option F.

In part three on the reverse of the prescription please sign and date the prescription either as the patient or as the patient’s representative.

Step 5: NHS Prescription Charge Exemption Requirements

The prescription is for a patient who has a valid war pension exemption certificate

Please provide a photocopy of your War Pensions Agency Certificate.

In part one on the reverse of the prescription please tick option G.

In part three on the reverse of the prescription please sign and date the prescription either as the patient or as the patient’s representative.

Step 5: NHS Prescription Charge Exemption Requirements

The prescription is for a patient who is named on a current HC2 charges certificate

Please provide a photocopy of your HC2 Charges Certificate or a photocopy of your entitlement letter.

In part one on the reverse of the prescription please tick option L.

In part three on the reverse of the prescription please sign and date the prescription either as the patient or as the patient’s representative.

Step 5: NHS Prescription Charge Exemption Requirements

The prescription is for a patient who was prescribed free-of-charge contraceptives

There is no charge for this prescription.

In part one on the reverse of the prescription please tick option X.

In part three on the reverse of the prescription please sign and date the prescription either as the patient or as the patient’s representative.

Step 5: NHS Prescription Charge Exemption Requirements

The prescription is for a patient who gets Income Support (IS)

Please provide a photocopy of your Income Support Order Book, Giro letter or tear-off portion.

In part one on the reverse of the prescription please tick option H.

In part three on the reverse of the prescription please sign and date the prescription either as the patient or as the patient’s representative.

Step 5: NHS Prescription Charge Exemption Requirements

The prescription is for a patient who gets income based Jobseeker's Allowance (JSA (IB))

No evidence is available - your entitlement will be checked later by the Department of Health.

In part one on the reverse of the prescription please tick option K.

Below the tick boxes in part one on the reverse of the prescription you are also required to print the name of the person (either you or your partner) who receives income support, your date of birth and your National Insurance number.

In part three on the reverse of the prescription please sign and date the prescription either as the patient or as the patient’s representative.

Step 5: NHS Prescription Charge Exemption Requirements

The prescription is for a patient who is entitled to, or named on, a valid NHS Tax Credit Exemption Certificate

Please provide a photocopy of your Working Families' or Disabled Person's Tax Credit Exemption Certificate or a photocopy of an entitlement letter.

In part one on the reverse of the prescription please tick option M.

Below the tick boxes in part one on the reverse of the prescription you are also required to print the name of the person (either you or your partner) who receives income support, your date of birth and your National Insurance number.

In part three on the reverse of the prescription please sign and date the prescription either as the patient or as the patient’s representative.

Step 5: NHS Prescription Charge Exemption Requirements

The prescription is for a patient who has a partner who gets Pension Credit guarantee credit (PGCG)

Please provide a photocopy of your order book or an entitlement letter (if payments are made into your bank or building society) from your Jobcentre Plus office.

In part one on the reverse of the prescription please tick option S.

Below the tick boxes in part one on the reverse of the prescription you are also required to print the name of the person (either you or your partner) who receives income support, your date of birth and your National Insurance number.

In part three on the reverse of the prescription please sign and date the prescription either as the patient or as the patient’s representative.

Step 6: Fill in a Patient Registration Form

This Patient Registration form requests all the information we need to process your prescription.

Click to download the Patient Registration Form:
Prescription Registration Form - Adobe PDF (8kb)

or

Complete the form online:
Online Prescription Registration Form

Step 6: Fill in a Patient Registration Form

This Patient Registration form requests all the information we need to process your prescription.

Click to download the Patient Registration Form:
Prescription Registration Form - Adobe PDF (8kb)

or

Complete the form online:
Online Prescription Registration Form

Step 7: Send us your signed prescription

You are now required to send us your correctly filled out and signed prescription, a completed Patient Registration Form, and copy of your exemption evidence (if applicable):

Checklist:

A completed Patient Registration Form;
A correctly filled out and signed prescription;
A copy of your exemption evidence (if applicable);
Payment details (if applicable).

Please send to the following address:

Phoenix House
4 Sawmills Lane
Brandon
Co.Durham
DH7 8BJ

or

Freepost RLZK-GJEL-JRHJ
4 Sawmills Lane
Brandon
Co.Durham
DH7 8BJ

Please note: When sending to the freepost address it will be sent second class and therefore will take longer to reach us.

When we send you your medicines we will include a 1st class freepost envelope for your next prescription.

We aim to send you your medicine within 1 working day of receiving your order. We send your medicine by 1st class Recorded Delivery and e-mail you on the day of despatch. Delivery is normally the following day (except Sunday). Please be aware that you will be required to sign for the delivery. If you require further information regarding this service please ring 0191 3789464 between 8.15 an 3.45 Monday to Friday.

Step 5: What happens next?

Once you have received a medication quotation via email from our pharmacist and you are happy to accept the price quoted you will need to download our patient registration form and print it out.

This Patient Registration form requests all the information we need to process your prescription.

Click to download the Patient Registration Form:
Prescription Registration Form - Adobe PDF (8kb)

or

Complete the form online:
Online Prescription Registration Form

Please send to the following address:

Phoenix House
4 Sawmills Lane
Brandon
Co.Durham
DH7 8BJ

or

Freepost RLZK-GJEL-JRHJ
4 Sawmills Lane
Brandon
Co.Durham
DH7 8BJ

Please note: When sending to the freepost address it will be sent second class and therefore will take longer to reach us.

When we send you your medicines we will include a 1st class freepost envelope for your next prescription.

We aim to send you your medicine within 1 working day of receiving your order. We send your medicine by 1st class Recorded Delivery and e-mail you on the day of despatch. Delivery is normally the following day (except Sunday). Please be aware that you will be required to sign for the delivery. If you require further information regarding this service please ring 0191 3789464 between 8.15 an 3.45 Monday to Friday.